Frequently Asked Questions about Returns and Refunds
● Can I still get a refund if the packaging is missing?
Refunded items must be returned together with all items such as complete packaging, accessories and gifts, identification certificates, etc. If the buyer damages or loses some accessories and gifts, the platform does not support return processing.
● What should I do if the customer does not agree to return the product for a refund?
If a customer applies for a return for a refund, but the merchant does not support the processing, the customer can initiate an application to the platform customer service, and the person in charge of the platform and the merchant confirms whether the return and refund application is reasonable, and provides the processing result within three working days.
● When the customer applies for a return refund, when will the refund be received after the process is completed?
After negotiating with the buyer and agreeing with the customer service department, we will refund the money involved in the online shopping to the buyer's bank account, which will take about 2 weeks (subject to the regulations of the local national bank). Holidays will be postponed.
● Refund
The product is subject to price fluctuations, and the selling price is subject to the amount received by the bank. If there is a price adjustment or promotion in the future, the difference will not be refunded.

When a customer applies for a refund, the amount received will be deducted by the bank for the corresponding management fee, which will be borne by the customer.
● Inquiry about refund
You can check the refund progress in [Personal Center] - [My Order]. 

At the same time, we will send you a refund notice by email